Here is an example of things I am dealing with now. My kids have summer camps which I have never enrolled them in before to save the inconvenience of the daycare parents who rely on me. This year I decided that the needs of my children are important enough that I needed to ask these parents to be flexible where possible. I have no issue with parents switching days, picking up late on occasion because their life throws a curve ball at them so I need parents to collect early so I can get to my kids on time or I have given them the alternative option that their children will come with me to pick up and I will drop them home myself on my way back. It's a give and take relationship. If they said flat out no to both of them and got all offended with me that is not my fault, not my problem and not a reflection on how I conduct my business. It is simply that I am trying to fulfill the needs of my daycare families and my own family without neglecting either. It requires some give and take on both ends.