If my part-timer comes tues, wed and Friday....there is not a hope in ....they will pay for the Monday of that week if it's a stat holiday....it's not one of their days? If the Monday (stat) is one of their days and they still want 3 days that week...ok...charge them for 4 days...but my parents just want to change from Monday (stat holiday) to let's say wed to get their 3 days and ONLY PAY FOR 3 DAYS!!!
you need to put your foot down. if their regular days falls on a stat then they pay for you to be closed that day - no switching days, no exceptions.
I would change your contract for all new families that regardless of days in care ALL families are charged for stat days going forward. My contract now reads ALL families are charged for stats regardless if it falls on a day they were to attend or not. If they come Mon/Wed/Fri then for Canada Day (Tuesday stat) they are charged Mon/Tues/Wed/Fri. Too bad so sad. It is in the contract and that is that.