I have some school age spots that I had been advertising to fill for the summer. I just got an email from a parent that has already contacted me on two separate occasions in the last year for spots. Last spring she was supposed to take two spots, then backed out just before she paid the deposit (I believe because she didn't get the job she was hoping for). Then a few months later she contacted me again and I decided to give her the benefit of the doubt and arranged a meeting - which she never showed up to and I never heard from her from her again.

So how do I respond back her to? I have no intention of taking her kids after what happened before. I really don't want to take on flaky families.

I really want to say that I won't be able to offer her any spots because of her no shows before, but it is important to me to be very professional. I can't just say the spots are full because I am posting ads for the spots.