Maybe you need to have a cutoff time for arrivals. I deal with contracted hours, so don't accept clients who need to arrive later in the day. But I do have it stated that I expect all children to arrive no later than 8:30. It gives each child a chance to adjust before we start our activities. It also means that each child will be up and fed and here and ready to be on my schedule for the day.
I always stress in interviews what our daily schedule looks like and that, while I do have some flexibility, that this is a group setting and I cannot accomodate individual needs. So for example, a 5 pm nap. I do encourage them to follow our schedule but understand if they cannot. The way I look at it is this: I have to do what works for our group just as they have to do what works for them. I would always frame this as in the best interest of their child and helping them adapt to the daycare setting because it really is.
I would enforce a drop off time. They don't arrive, they don't get care. Period. That will 'force' the parents to get on your schedule and the little one should follow right along. Good luck!

































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