Yes that is my understanding too. They just want to reduce a day not go down to one day. If this was a family that I had no issues with and I could financially handle the loss then I would accommodate them but that's because right now in my area there is a huge slump in enquiries so I would hate to loose a full spot for the sake of doing a family a favour by dropping one day. That being said, it sounds like this family wouldn't be missed so its up to you to just figure out what works best for you. If you send an amended contract for them, highlight the policies in bold but also verbally communicate that there will be zero tolerance for these policies being broken moving forward and make it very clear to them the consequences. The thing is that you have to follow through and enforce them otherwise they are going to carry on abusing these rules.


































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