Think I am about to "fire" my first family....SCARED!

[VictoriaChildCare]

Alphaghetti, I've only had to terminate a handful of families, and it's very difficult EVERY time. I'm glad you haven't terminated yet It's not the child that's a bother it's the parents. Let's face it, the parents are most often the cause of many headaches. Her living in the same neighbourhood as you makes it difficult too. You've done a great job in changing your own actions first. My next step would be the next time she steps out of line say something along the lines of "do you realize what you just said?". Don't allow her to talk to you like that anymore. Give her fair warning, then it's not a huge surprise when you hand them their termination notice. She'll have no one to blame but herself