What does your contract say? In mine consistent late pick ups are grounds for termination. I would give them notice that you are placing them on probation. Spell out exactly what you expect from them (in writing) - need to pick up on time, send appropriate clothing and leave an extra set at your home, to help you work through the behavioural issues and give them a time frame that they have to cooperate. If they are late once then it is immediate termination, if after the probation period the child is still having behavioural issues and you are having issues with the parents bringing the appropriate clothing then terminate.
As for eating, my contract states that I will try my best to serve something all kids like but in the event we have something the child refuses to eat they will NOT be given any alternative. I do try and give options on certain things. For example when we have raw vegies (often) I will make sure and serve something that I know each child likes. Some like carrots, others like celery, broccoli etc. I serve the little ones who don't eat the hard vegies tomatoes, mushrooms, cucumbers and small pieces of orange peppers.
Be strict with the child regarding biting and scratching - instant timeout!
Hope this helps

































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