This mother is over sensitive. I have had kids screaming their heads off when they arrive and the parents feel awful. I tell them they are fine as soon as the parents leave. What does that tell you? I have even told parents to drive around the block and come back and listen at the front door and they would hear for themselves that everything is okay. I have had parents phone me on their way to work to see if their kid had stopped crying. I have been doing daycare for 30 years and have seen it all...well almost all..there is always something that surprises me! LOL!
I should write a book!