It's a tough spot. I understand how you feel as I do try to be flexible when I can but there are some things that I am not flexible with. My hours is one of them. I do open 15 mins earlier for one family but that is because they were here when I opened at 730am but I switched my hours and figured it would be easier when they left because than none of them would be here that early. She is only 3 days a week and a few parents know she comes earlier but none have ever questioned it.
I would just keep telling her that I am open at such and such and an earlier drop off is not possible as you have to get your own family ready for the day. I have a late fee for the end of the day but if she were to come earlier I would charge it or keep the door locked until opening time. I do think it sounds like she will leave when something more convenient comes along so I wouldn't be too willing to accommodate when I felt/knew this.
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