I have a family who I agreed to give them a 10 to 15 minute grace at 5:00 pm to keep them as client. Now, I wish I wouldn't because they came at 5:30 pm to pick-up their children. She had a problem with her ride share. I've been upset the entire weekend, I have no issues with other parents being late. I was to thread lightly but also let them know that pick-up at 5:30 pm will not be acceptable. They are leaving in February as they are expecting another child. Your input please