i have pretty much the same advice as the other ladies. At the beginning i tell them that a quick drop off is best and then they can go have a cry in the car. Then at drop off i let them know that I will text with an update soon. and during the first few weeks i test photos and updates more often. as time goes on i try to do an update once or twice a day or if their child does something funny or cute and there is no need for you to answer each text as they come in. just answer them after an hour or two or at nap and let them know that you have been busy with the children and unless its urgent you will answer messages at nap time. unfortunately this business its the whole family you sign up not just the kid!