I have to console the parents too???

[Lou]

Actually, I do consider this part of my job. To help the child transition in and to help the families feel safe and assure them that their child is in the best possible care besides their own. If the roles were reversed, I would have a hard time not texting a couple times a day as well, I have been there and if it had been an option I probably will have. I am their Mom...evolutionary speaking, my kids SHOULD be with with me. But, we don't all get to work from home so I don't see any problem with a parent checking in on their baby. I find that parents check in the most at the beginning...while the child is still transitioning, and the parent is also transitioning into a life where she isn't with her baby 24/7. I reassure, and if the texts become machine gun-like I either do not respond until my lunch break, or respond with a simple "We are doing just fine here, _____ is adjusting bit by bit, and doing very well. Enjoy your day and she'll be ready and waiting with big hugs at pick up time". But yeah, to sum up I don't consider myself only working with the child, I am working with the whole family..the best relationships are ones whose parents fully trust us, and a few correspondence throughout the day helps to build that.