My 11, if I remember correctly, are 9 stat/civic days and 2 optional ones, remembrance and Boxing Day. I chose to take them as paid days off. I don't charge for days I'm closed due to my personal reasons. It's also not common in my area so I never even considered it.
I am lucky that my other half works evenings so I rarely have to close for appointments (unless they're specialists in the city 2 hours from me) because he is my backup provider. He also helps out when I need to take a sick day. (Although, had to take 2 days off recently because I'm battling a mysterious illness right now and he wasn't available all day)
For the most part, my errands are on my own time but If I only have 1-2, we have gone shopping. The parents just like that their child gets a "field trip" LOL. It usually includes the toy store, library, play places and lunch at a restaurant too. Its a cool way to teach them how to behave in public....knock on wood, I have excellent behaved children compared to who we see on our outings!! Ha ha
I agree with Rachael, you will find what works best for you and your market!

































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