I have had a new family start part time about 6 weeks ago. They have moved to Canada about 1.5 years ago, and the written/spoken english is excellent.
I am running into problems with payments. I do fee schedules for 4-6months at a time, and post dated cheques are provided for that entire period. For them, it was til the end of 2014. This month, they do not attend on my paydays, but later in the week. I have not received either of the cheques( all pay 2 weeks in advance of care) for the December period. They were supposed to provide all post dated cheques when they started, and didn't. The last cheques went thru fine, so it'snot a NSF issue. I also have daily late payment fees that are incurred with late payments.
Should I let them off and just send a reminder email, or apply the late fees and send reminder email that payment was due today.
I don't know if it's a language/comprehension barrier or if they're trying to take advantage of me. Also, my contract says if I get late or NSF payments, then all future payments will be due in cash. Never had this issue before-all of my parents have been great. If I make them pay in cash in the future, how do I get it in advance(right now payments are due on the 1st and the 15th) With the cheques I was always in control of when the deposits were made, so how do I get several months payment post dated in advance now???
Any suggestions on how to move forward? I don't want to let them off so early in their enrollment here, as it becomes a slippery slope....
If they don't bring the $ now, it will be 3 days late when they attend next. And of course my mortgage would come out on the 1st.... Murphy's law!