I totally agree with what everyone else has said. It is hard when you first open your daycare to be firm with parents but trust me you will learn after you are walked on a few times!!

Your house your rules. I sure you have a good contract. If you don't I would quickly get one done up and include a late pick up fee and most importantly you have to enforce your contract. Parents will walk all over you if you let them.

IMO she sounds like a high maintenance parent. I am so over them! LOL I personally think you need to terminate and move on. Start fresh because now that you have allowed this mom to push some boundaries she likely will continue as she sounds like she has a strong personality.

Good luck with whatever you decide.