Ever been screwed over by a family? Could use some support :(

[Rachael]

It's not personal! It's a business. They didn't screw you over. Regardless of their reasons, you are a provider who was no longer offering the deal/service which best suited this family. It's no different to you switching supermarkets, cellphone provider, cable provider or any else. A client isn't obligated to stay with you through thick and thin. Sure, they could have been more considerate because you are pregnant, because I'm a single Mom, because their provider's spouse has just been laid off but no client is responsible for their provider's financial/personal situation any more than we as providers are obligated to give discounts/wait for our fees because of a client's financial/personal situation.

As providers who are self-employed, we touch many families. Often those who leave us have loved us as carer's but their needs have changed or they are being offered a better deal elsewhere, which isn't always financially advantageous but is a better deal in terms of their family requirements.

Sure - it sucks, especially at Christmas but there's never a good time for a client to go when we weren't expecting it. Bottom line, I don't think we can feel screwed over by someone opting to move on. We aren't obligated as customers to stick to providers we use, so why would be expect our client to be? It's purely business.