Oh lord. 33 Daiseys...I think we see why this question hit home. Sounds like an interview from hell. Some people are so over the top and self centered you wonder how they make it through life. Geez. I am irritated just thinking about it.
JJ, I think when accommodations for actual issues is realistic, it is good customer service to do. Which you have....and good naturedly too in light of the parent's less than steller approach to the matter.
If she is still finding it an issue, Lee-Bee has it dead on. This is your home, it is not an institution. She may need to find other care in order to manage her medical needs. Not personal, just reality.
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