What should I do?

[Other Mummy]

Sorry you have to deal with this. We all do at one point or another.

Dcm is throwing an adult version of a tantrum. She knows she signed the new agreement, this is why she would tack on a few more minutes of being late each time. And even at a 5:20 pick up, if she did indeed believe she was following the original contract then technically she was still late by 5 min and didn't care. The plus side is you do have potential clients waiting. That puts you in the position of power. She is either bluffing or she is cutting off her nose to spite her face and will be seeking new care very soon.

Why on earth feel guilty. You have absolutely nothing to feel guilty about. You are standing up and upholding your contract. Good for you. After 10 years I think you owe it to yourself to find clients that respect you and your business. DCM feels entitled and now you are taking that away. Boo Hoo. Let her learn a lesson. It's a shame dcb will miss out the most. Leaving a great and warm comfortable environment over a mere 20 min. of time.

I would contact your waiting list. Fill the spot, present dcm with current updated signed contract on 5:00pm closing and then terminate care.