Disrepected! :(

[AmandaKDT]

How do you deal with being disrespected in your business? I just feel so disrespected in my own home and in this business. Like today a mom comes in and drops off this morning and as she's leaving out the door says that Shes working 30mins away today and ends at 4:30 but will try to make it back with the traffic. I close at 5. And of course it's heavily snowing and what do I get right now....a text saying that she just left 10 minutes ago. So now she's not even going to be here till six or after. she doesn't even ask if I have anything on tonight, sometimes my daughter has classes and I have appointments and doesn't even care to ask if I can watch her child later. I've never had late fees because I've never had problems. I used to have one parent come late sometimes due to traffic 5 to 10 minutes and felt so bad she always paid me extra without me asking but now I'll start implementing late fees because of her. I swear she'll just pay it. If it's like $1000 for five minutes late she'd pay it. Lol.
it's so hard to just terminate her because I've had her son since six months old
what would you do because you get so attach to the kids and the parents ruin it by disrespecting you rant done. Just feeling sad and down being taken advantage of not respected you know?

If it was me, I wouldn't have let her leave in the morning thinking it was okay to pick up late. Even though it is a hard conversation, the only way to prevent being disrespected is to let them know (in a face to face conversation) that what is happening is not okay.