Sorry to hear about this. Does she arrive late often? I would definitely mention the late fees and see her reaction. The same thing happened to me a month ago. They just kept arriving later and later. When I mentioned late fees to them, the mom threatened to find alternative care...which they have. For some reason, there are a few clients who just happen to make our lives more stressful than it should be. We are here for the children, to care for them and guide them, but our day ends too...do they not understand that?
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