Long hours on school holidays

[Suzie_Homemaker]

I think any time you have written something in the contract, then it matter enough for you to bother including it.

If you have set hours for your clients, and if you have documented them, then enforce them. Even if not a big deal, when you not enforce contract you make, then it give impression you not taking them seriously. If you not taking conditions seriously, why should client?

I don't have such arrangement for most people. For me, I have business hours and if someone comes second I open and leave second before I close, that the way it is. But I have two client come a little earlier than normal hours so for them, it in contact they must pick up equal time early - not very last minute.

I would mention to your client. We have agreement for care to be available for your child between these hours not beyond. I notice sometimes, esp when school is out, you are leaving your child longer than our agreement. Due to some high needs children in my care, you were given a place based on the hours of care we agreed so it does cause disruption when you extend your child attendance.
Did you want the extended hours to be available for an additional fee or did you just forget that we had this agreement and want to stick to it?

That likely make them come on time.

EDIT - I just notice you say agreement only verbal. That not good idea in my mind. A verbal agreement is only considered if no written one exists. But a written one only cover what is written. Verbal amendment not worth anything.