Hello everyone, this is my first Form and could really use your help.
I have a new client that has been with me for a month and I am having big issues with communication from the parents.
They have 2 kids and only registered Youngest with me.(oldest in School)
1. When we talked about the contract for the one child I outlined that my hours are 7am-5:30pm in which they were okay with. When they gave the contract back they crossed out the 5:30pm and Wrote 6pm. Being nice I thought okay what's an extra 1/2 hour, so I left it at that.
2. They mentioned that the husband works from home, but once a month he has to go into work and on this day would it be possible to watch both kids(youngest all day and oldest before and after school) and pick up time would be 7pm as the mother takes the train to get home. seeing as it would be once a month I said yes. Well since they have started with me the times he has to go into the office has changed from once a month to 2 times a month to 2 times a week.
So yesterday I wrote a not to them saying that I have changed my pick up hours back to 5:30pm and all the days I'm closed for holidays. Being nice I told her that I will still be available to watch both of the kids when he works at office, pick up being 7pm. The wife seemed unhappy when she read it after pick up and told me she would talk to her husband about the change. So the next day at drop off he told me that they would do there best to pick up at that time but he will be going away for a week and a half in June and that the wife will be picking up at 7pm during that time(he was unsure of the exact days)
My question to you is what should I do in this situation? I was to care for one child not two and my pick up time should not have to change because they need it to Right? Am I being too nice so they think they can tell me what they need and I should do it?