Good for you Neen. I let a client go once. I did it one on one conversation and in writing asking for their signature at the bottom and return to my attention. I had to let them go because dcg was in care for almost 9 weeks and she was still crying everyday. Funny because as soon as I gave them 4 weeks notice she stopped ! Then 3 weeks after one after school dcb got a spot at his school dc and the parents asked if she could come back. She did and she’s been amazing ever since.

As far as late pick up, that's a big pet peeve of mine. I enforce my late payment fee. I had to increase it to $1/minute. And no more late pick-up lol

Good luck and let us know how it went