Sorry all but I've just got to get this off my chest!! I've got a client who just for some reason cant stop trying to bend my rules!! I gave an exception once (I know shame on me) and told them no more but my goodness its like it goes in one ear and out the other! I try and accommodate but if I start doing it for one then the others look at me and are like well they did it so why cant I. I'm so flustered with it, I am not quite sure how to approach it to be honest, we have talked about it and they said they understood but clearly it just doesn't seem like it. Any thoughts???