Flustered!!!!

[bright sparks]

Sorry all but I've just got to get this off my chest!! I've got a client who just for some reason cant stop trying to bend my rules!! I gave an exception once (I know shame on me) and told them no more but my goodness its like it goes in one ear and out the other! I try and accommodate but if I start doing it for one then the others look at me and are like well they did it so why cant I. I'm so flustered with it, I am not quite sure how to approach it to be honest, we have talked about it and they said they understood but clearly it just doesn't seem like it. Any thoughts???

Can you be a bit more specific with what's going on. Maybe some examples of what's going on would help us to give you some specifics advice on action to take.