This is a business arrangement. Whenever our service not suit a family, they will take their business elsewhere.

I understand it feels personal because it your income. I understand it feels offensive because of the human connection between carer and child. But, this family no longer want FT care, and were clear what they did want. I understand going back with your best offer to better suit your income requirement but client not obligated over stretch financially for your comfort any more than you obligated to accept their PT requirement.

Try not to take it personally. They simply making business decision. They accept your offer but will make sure that someone else not better suit their ideal. That is just good consumer - if day home was faceless big box company and we were consumer, we would likely do same. I am sure if selling home, we shop around for realtor that best suits us and not feel obligated to return to same person for future sales. We all pick and choose based on our needs now not historic relationship.