I have started a home daycare and strictly go by schedule. As I have just started I do not want to take any risk but how can I calmly handle parents calling frequently.
The child is 3 and 1/2 yrs old. The mother calls almost every 2 hours and the father also calls once day. The mother wants to an update of every 2 hours in detail about everything from the child's food intake to the activities ( i also send a written note about all this to her on a daily basis). She almost everyday calls me after daycare hours to again discuss the child's day which is now irritating my children as i cannot give them quality time after the daycare kids go. She says she prefers talking to me in detail than reading the notes i send her. Her calling me frequently is not only effecting her child's schedule of activities but also mine. It takes me lot of time to once again get the children back to focussing on what was going on. I have explained this to her but of no use. I also do not want to loose her as a client as I am just starting off. Any ideas.?