I don't issue my menu because it sometime result in things like this - requests based on preferences/concerns which are a little out there. That said, I not used tinned anything, ever.
If a parent want gluten free, mercury free, beef free, chicken free, anything-they-want free diet for their child, they have the option of providing food for their child but I not a short order cook, this is not Burger King where you get it your way. Lunch is healthy, nutritious, made with fresh ingredient. It is a by-product of my service. But it one meal fit all with no option and no replacement.
I respect some parent might want this level of input to their child diet but they have choice of me providing food or them providing food. No half way option. No refunds/discounts. My fee is x amount a day and I happen to feed kids who are here, if they not want the meal, they can bring own on daily basis, including snacks and drinks, but price remain same.
Like you, I would offer to omit the one ingredient for their child but I would not offer different meal or other solution.

































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