It sounds as though you do not have a firm potty training guide in place. I do not allow the switch from pull-ups to panties until there has been 2 weeks accident free. My policy also states that in the event there are multiple accidents I reserve the right to put child back in pull-ups. It also states that not to send child in underwear until I approve it!!!! This is my home and I have invested a lot of money into my daycare and home and certainly not about to allow a child to poop and pee all over the place just because mom is too lazy to send pull-ups.
My contract also states failure to follow my policies may result in termination. If your contract doesn't have these in place I strongly suggest you add them.
You need to get tough with this family and demand pull-ups as well as respect for your rules!
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