What would you do..?

[Suzie_Homemaker]

You can't run a business with loose information. All businesses need operate at max capacity when possible.

I think if this were dream client, maybe I'd tackle differently but where on-going issue with behaviour of child, I would be looking for replacement anyway in order to term. If child not listening and getting hands-on with other children, it might affect other clients confidence in the well being of own children.

Since this person has indicated leaving, since they already changed the date once, since they can't give firm leaving date, since child is difficult, since they are planning on leaving before new baby born, I not view it as getting them before they get you.

Interview this new client, see if they good fit which they might not be, cause if not, this is all mute anyway. If you like new family, see if there any flexibility in their starting date. Then sit down face-to-face with current client, explain that there is replacement family needing care in October and since they have said this fit in their requirement notice time frame, that you intend offering the place to them effective 1st Oct. so that is the end date they need to work towards.