I am so mad right now ugh!
I had a new family that signed on three weeks ago today. I have had to constantly remind them that they have to pick up as it was written down on their contract. I also had to remind them that I do quick drops off bc dad walked into daycare with shoes on sat down with his daughter and started reading her a book !
I have also told them that they need to pick up their child as we agreed upon what they signed on the contract and if they drop off later then I expect them to let me know. Last week they came an hour later and the child didn't have breakfast. He told me he didn't but I go over everyone that cut off times for breakfast during interviews.
The DCM messaged me around 2 asking if it was ok to pick up DCG an hour later. I said no you need to pick up during the times we agreed on bc I plan my days around the pick up/drop off times that we agreed on. She never messaged back and I messaged an hour ago asking if she was near by bc we have a playdate group planned that I had to pay with for the kids. She's still not here, she's late, she never messaged me back and we missed the play date group as well as I lost the money I have paid for it (it wasn't a free one). I am actually so pissed off and really want to know what I should do