Told Off For Charging A Late Fee!!

[playfelt]

Yeah I'm late the conversation too. My guess from talking to many parents on the phone is that the mom isn't so much telling you off about the late fee as she is voicing her frustration at not being able to find a daycare open long enough to cover her hours. The late fee has nothing to do with the fact the mom asked for a late pick up time. A simple sorry I am not open that late is all that is required and then wish the parent well in their daycare search. Our closing time is not something we have to justify to anyone nor do we have to let anyone talk us into something we don't want to do. Telling a parent fine I will stay open for the extra 2 hours but it will cost you $30 or whatever while it might be the truth from the provider's perspective it comes across to the parent in a very negative condescending way and yes would get anyone's dander up. It is because you are talking about two different things - a late fee is for a parent that abuses their pick up time. A parent needing an extra two hours of care in their day needs a simply sorry my daycare is not the one you are looking for.