Told Off For Charging A Late Fee!!

[Suzie_Homemaker]

Some people might let people talk to them that why but Im not, professional or not. I'm not understanding the concept to not telling a parent my late fees upfront when she was planning on waltzing in in whenever she wanted. If I let her come to my home and then told her about my late fees how would that have been any different ? It would have resulted in the same conversation and then my own personal time would have been wasted.

This business rely on professionalism. There are ways to communicate matters professionally. For someone who rant a lot about parent bad manners and disrespect, you echo that often.

How hard would it be to say that your business closes at 6pm and care unavailable after that time? If someone need care until later, they would then see this not a match and move on.

The unprofessionalism not come from having late fees. It come from lecturing parent and make snide comment after parent has said not interested. You not only let a parent irritate you, but you continued to poke the bear and make sure insult were exchanged. You antagonized situation by need to be right and "win" the conversation.

This family clearly stated they need care until about 6pm or 7pm. It not case of letting come to home and then mention late fee. It case of seeing they need care longer than you offer and turning down for that reason.

[TinyTwigs]

This business rely on professionalism. There are ways to communicate matters professionally. For someone who rant a lot about parent bad manners and disrespect, you echo that often.

How hard would it be to say that your business closes at 6pm and care unavailable after that time? If someone need care until later, they would then see this not a match and move on.

The unprofessionalism not come from having late fees. It come from lecturing parent and make snide comment after parent has said not interested. You not only let a parent irritate you, but you continued to poke the bear and make sure insult were exchanged. You antagonized situation by need to be right and "win" the conversation.

This family clearly stated they need care until about 6pm or 7pm. It not case of letting come to home and then mention late fee. It case of seeing they need care longer than you offer and turning down for that reason.

But I just told you for me it doesn't matter. If I get disrespected by a parent I will not keep my mouth shut. If you don't agree with that that's your opinion. So weather I need to be right or if I need to win so on and so fourth doesn't really matter. I treat all my clients with respect and I go above and beyond. BUT that kind of crap I don't deal with and never will. I get what everyone is saying I do but that is just my personality and I really can't change that. It has never hurt my business and I have reopened and filled my spots within a month and was in business for 10 years prior to reopening. Maybe she will think twice before disprecting another provider who isn't like me and isn't willing or too scared to stand up for themselves!