I have always had the policy that refunds will not be given if you change your mind before you start. My clients can see all of my details on my website prior to visiting, so it's an open book.
What do you do if now they want their deposit money back? I've never had someone not start before, and the spot has been reserved for a month now, and is being held open longer than that.
I don't want to refund it, but it's that type of parent that might ruin my reputation if things don't go as planned. I'm so frustrated! Advice please!