I think it can be fairly common for parents not to see it form our viewpoint. Having one child not nap at all during nap time can completely throw the rest of the day off, not only for us but the other children (depending on your daycare set up).
If the other children nap in the play area then it really isn't feasible at all. If the nap area is away from the play area then I would consider it for a one off thing (appointment with a specialist they have been waiting for months too see and they can't just better schedule). If the child is seeing specialists regularly then the reality is that the parents need to either have back up care or find a home daycare with non-nappers so there is less interruption. My guess is a center won't take a child right before nap time...that has arrived freshly napped.
I would simply point out the impacts on you, what you will accept and leave it. I wouldn't apologize numerous times or anything as you are still doing your daily routine it is them that is trying to interrupt that.
I would stick with examples that focus more on the impact to the other children (their sleep is interrupted which makes them irritable and means you are now sending 4 other kids home unrested impacting all those families). How your place is not set up to have a 1yr old awake while the others sleep. How you do not have the means to hold and entertain the child while you are cleaning, cooking and preparing activities. Leave out the fact that you NEED a rest to make it through the day (as they likely won't sympathize with that).
If you feel things are still unsettled then write up a note to send home to all families noting your drop-off cut off and the reasons why.

































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