Disagreement with parents

[Other Mummy]

Yes, they are pulling a 'fast one' on you. However, if you are taking their fees for the day..then technically you need to stay open for them. It is in their right to change their mind and bring their child to care since you are technically 'open'. It sucks and it is low handed I agree....but at the end of the day...they are in the right. You should not be charging for a day off (unless you have paid days off in your contract). In future, I would not be telling anyone about an appointment or other commitment on the off chance that no one arrives to daycare that day (or week) because of THEIR choosing if they are still paying.

[sandylynn]

other mummy .....so if all of your parents tell you AND confirm that they are NOT coming on a particular day....you don't leave your house...just in case....let's say....they change their mind during that day and maybe want to bring the child even for an hour...because theoretically you must be available for the whole day to get paid for the day???? that might work for you .(which is fine) ..but not me

[Other Mummy]

My cut off time is 9:30am. If parents arrive after this time they find the door locked. This is in my policies so that would be moot. I'm not a drop in baby sitter to accept children at various hours. If the client came prior to 9:30am I would either accept the child into care or reiterate that they told me they would not be coming so I made other plans. I would then credit them their daily fee onto the following week.