Disagreement with parents

[Other Mummy]

My cut off time is 9:30am. If parents arrive after this time they find the door locked. This is in my policies so that would be moot. I'm not a drop in baby sitter to accept children at various hours. If the client came prior to 9:30am I would either accept the child into care or reiterate that they told me they would not be coming so I made other plans. I would then credit them their daily fee onto the following week.