First, I apologize if it came off that I am on someone’s side. I most definitely am not.

I think this is a clear case of a bad fit between provider and client. There were errors made on the provider’s part, and on the client’s part (which she freely admitted to as a first time parent looking for care).
- The client should not have posted on social media about it (although it technically is within her right). She did however note that this provider would be more suited to an older child who is used to sleeping on their own and to have the contract reviewed by a professional. So she did not say not to ever consider this provider.
- The client should have done a better job preparing her child for group care, and perhaps selected a different provider who could meet her needs better.
- The client likely could have been more thorough when enquiring about what types of transition methods would be used during the three weeks (making an assumption here as obviously we don’t know what was discussed).
- The provider should not advertise in AP-leaning FB groups if she is using methods that typically are not compatible to AP practicing families.
- The provider is constantly advertising; I see posts about spots on at least a monthly basis, indicating to me that something else might be going on since she cannot keep clients – after reading that thread, I believe her screening process for clients is flawed.
- The provider should have taken more time and developed a well thought out response to everything on Facebook and posted and left it at that rather than engaging further and impulse posting. Starting her whole response with a sentence about sexual orientation also set an unprofessional tone and was still pretty irrelevant as her issue was with the parenting method, which is what her response should have focused on.

After all that, alienating a subset of potential clients is not the end of the world. It seems like these are not the types of clients she wants anyways so in the end this could be doing her a favour in reducing her time weeding these types of clients out. However, these are the types of clients that tend to gravitate to the type of care she specializes in (Montessori). She had one client defend her. Not multiple clients. And that’s wonderful. That means they likely are a good fit. Not every provider is a good fit with every client, that’s why everyone does things slightly different.