I find some aspect of AP difficult in group care. I think we all do depend on what aspect parent embrace. Laying with child to sleep is something that will make me decline client and wearing child too something I find hard to wean off in daycare.

But from this, the lesson I think is not interact and get into back and forth with client on-line and not try justify reason by share details of business issue.

If must comment, and it wiser not to, something simple like 'I sorry you feel this way. The termination was within agreed terms of contract and I had done all I could to try and resolve issues with you. If you would like to discuss further, please contact me privately and I am happy to do that." You cannot get into justifying details on line with group strangers rubbing hands and enjoying show. Most people in groups like this will never be a client anyway - not because they AP but because only handful people in any group on-line or real life, will be client. This could be church meeting and only handful people only ever be client. This would been under radar if handled better but now, large group have poor view of professional and they will remember name. If it come up in conversation now with their friend or family, this incident will be remembered and repeated.

The damage not done by the client because these group always have some bashing from opinionated persons with half facts. The damage done by provider choosing get involved and make business matter, public.