Quote Originally Posted by Lee-Bee View Post
I don't think you are being too picky. You have given a legitimate reason for why you need drop off to be within certain time periods. They are ignoring your stated expectations.

Do you know why they are doing this? Is it because they just don't care and feel you work for them. Or, is it that they need to drop off at that time and are just not managing to pull their act together to be early? How are they about other things (being on time, payments and such). Are they generally respectful and great clients? If so then I would try and work something out.

If they are disrespectful in other ways then put it in writing, have them sign and note that their refusal to follow these signed expectations will result in termination. I would expect if you do this they may walk...so be ready for that.
She's always on time with payments and has always been respectful. This actually really surprised me. I suspect she's just having trouble getting out the door sooner but we're talking 10/15 minutes sooner is all she needs.

Thanks for the feedback.