Do you have a late pickup fee? I do not allow late pickups! I know sometimes things happen but I let my families know right from the start it is not ok! I charge $1 for every minute late. Anything over 15 minutes is charged full day rate. I also have in my contract that they risk termination for late pickup and late payment.

That being said parents can be busy/stressed etc just like us. I send email reminders the day before payday to everyone reminding of payday. I have no problem asking for my cheque before a parent walks out the door payday Friday morning. As for knocking on the door that isn't an issue for me as I welcome families to just come in. Most don't knock and it doesn't bother me.

I would get a little tougher on parents being late and paying late.