I wouldn't have released her either. Even IF a contact is listed on my paperwork (like a grandma) I will NOT release the child to the grandma if the parents didn't previously tell me she was picking up. And my reasoning for that is because crazy things happen in this world and in the relationships of these daycare families that we might not know about. SO......what if, let's say, a mom and dad were recently separated and I didn't know and the grandma shows up in an attempt to take the child due to custody issues etc etc. KWIM?

Just because you are listed as an emergency or "approved" person to pick up does NOT mean I will release a child to you unless the "normal parent(s)" that usually drop off or pick up give me a heads up about it.

These parents don't realize that although they might be miffed at us because we screwed up their plans or inconvenienced them what we are really doing is protecting their child.