Okay, first off, WHY did you offer her a PT fee schedule? I wouldn't have said anything! Now YOU have put yourself in the position of making that offer and here you are, possibly in March still only getting PT fees.
I KNOW you were just trying to be nice. I get that. But nice doesn't get you far in business when that nice affects your income. You see, whenever you do SPECIAL for a family it will always remain as a favour to you but to them it just becomes their new normal. The SPECIAL is easily forgotten by them. You have now created a problem for yourself.
So......you really DO need to talk to her. Personally, I would just tell her that if she wants the space then she pays for it. Period.
I feel bad for parents going through this type of thing too but the fact of the matter is I have FIVE (or more, depending on where you are or if some of them are sharing a spot) families that ALL have "stuff" come up and if I had to accommodate every family I would NEVER make any money. In short............
THEIR PROBLEM IS NOT YOUR PROBLEM.
If you are really of value to them then they will pay the full time fees as initially agreed upon. If not, they will leave and work it out and you will fill their spots.
Just chalk this up to a learning exercise - never offer to reduce fees.
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