Gotta say-I agree with Judy and Mom-in-alberta on this. It can be difficult BUT- my business is just that a business-which simply means that there are some policies that are not flexible and fees definitely fit into that category. I really care about the families I work with, and I feel that that care is reciprocated in their respect of the policies that I put forth as a means of running a successful daycare business. When parents expect you to break or change your policies for them-they aren't REALLY considering YOU and YOUR family.