Rosie, I am sorry you are going through this and I am sure we can all relate as we have all had THAT client. I do not give any kind of discounts. I don't charge parents if I am closed (this does not include stats)ie vacation or sick days but this will be changing next year.
When i started this job I use wanted to be nice and generous and to be honest it got me to where. They cheapos will complain if you they pay full or half it doesn't matter because either way they are paying. Some people are never happy and will always try to nickle and dime you. If we all came together and followed similar guidelines it would save a lot of providers from disrespectful clients. I also gave 2 weeks unpaid vacations and I was such a newbie lol I let them take 14 business days not 10 lol so I gave an additional 4 days hahahah. Terminate those people seem very rude~

































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