I have had a much better time since making a handbook. Now I send it electronically before the interview, which saves time for everyone (filters the ones who wouldn't like my philosophy, and means I don't have to go through policies in the interview, just answer their questions). I have a line in my contract saying they have read it and agree to my policies. Since implementing it, I switched to full time only, and these families have been great, no issues with policies, hours or payments.