Very very good points ladies. I'm very opened and honest with all my clients. I think these clients feel they can get away with some extras because they are family. However I think they respond well when I set me limits and say no. It was more my own personal feelings that got the best of me because I DO feel annoyed and sad when I FEEL the child should be spending more time with them. I must learn to separate my personal feelings and not let it run my business decision. In this case it did not because I would have said no to other clients given the late notice of later pick up anyways.
I have no resentment with them right now...This AM I might have been annoyed with the request before I got a chance to get my coffee. I said no to the parents and they accepted it. I hope I can maintain my business and family relationship with them intact. Thank goodness for this site to get some feelings out and good feedback.

































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