I think 3 hour long time too but you changed it to 2 hour. For child this age, a nap is still needed. I think you been very accommodating to family but now it at point where line need be clear.
The reduced nap already negatively affect other children so why would one family who not paying full fees determine that everyone has even shorter nap time. They would not be ability to strut into centre and dictate length of nap for own child let alone all others too.
I would be firm and say that this is group care environment not personal bespoke service. That their requests to date have been accommodated even though detrimental to everyone else but a further reduction of nap time is not an option. You understand some children need more sleep than other and same children harder to get to bed that others but you cannot have their child negatively affect everyone else's sleep pattern even more than already happen.
One compromise for you maybe consider and it depend on own routine, is maybe making it earlier. So instead of 12.30 to 2.30 maybe aim for them be down at noon? But I not think this going provide parent magic answer they want. Sound like they need put in at least equal effort as you in own bedtime routine and in growing backbone as parent to stop being a buddy and to actually do some parenting. Unless you firm that enough is enough, I think each stage where parent need step up, is going be blamed on you for your routine in day. Time stop this now.

































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