How long to accommodate a family?

[mickyc]

You need to not be wishy washy. They are taking advantage of you because you allow it. You need to decide what your working hours are and stick to it. If you want to work outside of those working hours then charge a premium for that.

You need to think long and hard what you want for your business. Make up a contract that reflects that. Give it to this family and tell them that it comes in effect in 1 month. Tell them that the current arrangement is not working and that going forward you need set times/set days/set schedule within your working hours (possibly extended with extra fees if you choose). Then be prepared for their notice and see what happens.

Life is too short. This job is exhausting on the best of days. Don't allow people to walk all over you.

If they do agree to your hours though you cannot be upset if they send the kids even if they are home. As annoying as it is they have every right to bring the kids when you are open.