She got dad told today lol and he is on board now since hearing how today went. I just hope someone gets back to them promptly with an appointment. If there has been nothing done in the next two weeks then they are getting notice. She said the dept she contacted said that they would get a call back within 48 hours. I did also talk to mum about the system and that it is difficult to access resources quickly sometimes and that maybe check if hubby has EAP which might cover some appointments with a play therapist which could possibly occur within the next few weeks. They would probably be a good resource for assessing her overall emotional health and giving some play based ideas on how to help her through this difficult time.
I will not be making recommendations to this family any further. I am exhausted and seeing them not do anything that constitutes as an "action" simply talk talk talk, I have to draw the line somewhere and as Lou-Bee said, I need to enjoy my job and it's been a while...